First Out Rescue Equipment Shipping Policy
First Out Rescue Equipment strives to maintain a large inventory to ensure quick delivery; however, you can expect additional delivery time when/if merchandise ships directly from the manufacturer or requires personalization. One other delivery exception is if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.
UPS, FedEx, DHL Shipping - First Out Rescue Equipment wants to ensure that your products arrive on time and in good shape. To that end we offer shipping with trusted carries such as UPS, Fed Ex, and DHL for most orders or packages. When using these carries we require a physical street address, not a PO Box. Once your package is has been shipped you will receive an email with the appropriate tracking information.
Express Shipping - If you need your package sooner than our standard delivery (usually 5-7 business days); you can choose Next Day, or 2 Day Service from UPS, Fed Ex and DHL. Orders for in-stock items with Express Shipping are typically shipped the same day as long as the order is placed by 3pm (EST) Monday through Friday. You can choose your shipping method during checkout.
Please note that Express Shipping durations do not include the pickup date. For example, if you place an order for an in-stock item on Thursday by 3pm and request 2 Day shipping, you should expect your item on Monday the 2nd business day after you placed the order. Although we have limited office hours on Saturday, packages are not picked up by carriers until the following business day.
Next Day Saturday Delivery - If you just can't wait Saturday delivery is sometimes an option and will incur an additional cost. Please specify in the "Comments" section of the checkout page that you need this service and call to confirm that this delivery service is available in your area.
US Postal Service (USPS) Shipping - When possible and practical, smaller packages may be sent via US Mail (USPS). Most USPS packages are sent using a tracking or delivery confirmation method.
International Shipping - First Out Rescue Equipment has partnered with a GlobalShopex.com to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items in your cart will automatically be transferred to the GlobalShopex cart. You will see the shipping cost and total before you submit your final order. You may pay with international credit cards, Paypal and bank transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquires regarding international shipping should be directed to GlobalShopex at: [email protected] or (786) 314-7144.
Shipping to Canada - For most packages we use the US Mail. Typical delivery times run 7-10 days. For larger & specialty items we ask that you Contact Us to discuss the items and we will prepare a shipping quote for you based on the weight of the items and the available carriers. First Out Rescue Equipment will not be responsible for any customs duties, fees or taxes when shipping to Canada.
Overseas Military Bases - Overseas Military Base orders are simple. The best way is to use U.S. Priority Mail. This method travels well and has been successful with our APO and FPO addresses.