First Out Rescue Equipment Return Policy
Returning and Exchanging Items by Mail - All returns must be made within 30 day of your original purchase. Returned merchandise must be received in its original packaging with no evidence of use. After your merchandise is returned and examined you will receive a full refund for the product. Shipping costs will not be refunded. If you purchased with a credit card you will receive credit back to the original card. If you paid with a check or money order you will receive reimbursement by check within 15 days of receipt of the returned merchandise. If your product is not found to be in its original condition you may be subject to a restocking fee. We will notify you of this upon receipt of the merchandise.
If you return a product for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to First Out Rescue Equipment. You will then be charged to re-ship the new product.
To return merchandise, use the same packaging. Please include a copy of your packing slip along with our Return Form. We suggest shipping your return via a trackable method. You are also responsible for insuring items that are being sent back as we will not be responsible for lost items.
Ship the merchandise with freight prepaid to:
First Out Rescue Equipment
100 Ensminger Road
Tonawanda, NY 14150
Important Note on Boot Returns - Boots may be returned if upon receipt of your order you determine the sizing is incorrect. In no way will we accept return of boots due to a sizing problem if they have been used. Your sizing decision and the acceptance of your boots must happen before you put them in service. Boots returned with any evidence of use will be returned to you and credit denied. This is a simple issue - Make sure your boots fit before you put them in service!
Important Note on Helmet Returns - Helmets may be returned if upon receipt of your order the helmet is not what you expected or does not fit properly. You must make this decision before your put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the faceshield, goggles or bourkes flip-down eye-shields until you decide you are keeping the helmet. Helmets returned with any evidence of use, including sweat stains on the liner will be returned to you and credit denied. Customized leather helmets are un-returnable.
Please Note: If you return boots or a helmet for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to First Out Rescue Equipment. You will then be charged to re-ship the new product.